Customer Experience Manual, The by Alan Pennington (Paperback Book)
Customer Experience (CE) is becoming seen as a key component of business strategy, yet knowing the practical steps of what to do can be tricky. The Customer Experience Book helps you understand where you are now, what to do, and how to improve for your business.
From Customer Journey Mapping to using Big Data, this is the ultimate Customer Experience manual for businesses, whatever the size of your company. Split into two parts, you\u2019ll discover:
\u2022 Why customer experience is so important in business \u2013 and how it applies to you
\u2022 How to use customer experience tools in your business \u2013 step by step guides on how to use CX metrics and how to learn from them
Alongside the theory and practical how-to guidance, there will be a range of examples of \u2018thinking differently\u2019 about everyday
Customer Experience Manual, The
How to design, measure and improve customer experience in your business
Free UK delivery on this item.
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Customer Experience Manual, The by Alan Pennington (Paperback Book)
Customer Experience (CE) is becoming seen as a key component of business strategy, yet knowing the practical steps of what to do can be tricky. The Customer Experience Book helps you understand where you are now, what to do, and how to improve for your business.
From Customer Journey Mapping to using Big Data, this is the ultimate Customer Experience manual for businesses, whatever the size of your company. Split into two parts, you\u2019ll discover:
\u2022 Why customer experience is so important in business \u2013 and how it applies to you
\u2022 How to use customer experience tools in your business \u2013 step by step guides on how to use CX metrics and how to learn from them
Alongside the theory and practical how-to guidance, there will be a range of examples of \u2018thinking differently\u2019 about everyday
Customer Experience Manual, The
How to design, measure and improve customer experience in your business
Free UK delivery on this item.
This brand new item is ;
Price now:
From
ÂŁ14.69
To
ÂŁ15.59
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Product Description
Customer Experience (CE) is becoming seen as a key component of business strategy, yet knowing the practical steps of what to do can be tricky. The Customer Experience Book helps you understand where you are now, what to do, and how to improve for your business.
From Customer Journey Mapping to using Big Data, this is the ultimate Customer Experience manual for businesses, whatever the size of your company. Split into two parts, you\u2019ll discover:
\u2022 Why customer experience is so important in business \u2013 and how it applies to you
\u2022 How to use customer experience tools in your business \u2013 step by step guides on how to use CX metrics and how to learn from them
Alongside the theory and practical how-to guidance, there will be a range of examples of \u2018thinking differently\u2019 about everyday
Customer Experience Manual, The
How to design, measure and improve customer experience in your business
Free UK delivery on this item.
This brand new item is ;
Product Specifications
General | |
|---|---|
format | trade paperback |
Language | english |
type | textbook |
artist | not specified |
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