Service Design
Delivering great service is no longer optional, it\u2019s essential. This practical guide unlocks the power of service design and equips service designers with proven frameworks and techniques that enable the co-creation of customer-centric services. This book features an extensive, illustrative case study to support service design practice.
Service Design is THE guide for service designers, business leaders and digital change professionals wanting to find out more about this evolving and dynamic discipline. It bridges the gap between theory and practice, enabling the innovative design of customer-centric services that meet customer needs, from the first interaction to the final outcome.
Service Design
A practical guide to creating customer centric services
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Service Design
Delivering great service is no longer optional, it\u2019s essential. This practical guide unlocks the power of service design and equips service designers with proven frameworks and techniques that enable the co-creation of customer-centric services. This book features an extensive, illustrative case study to support service design practice.
Service Design is THE guide for service designers, business leaders and digital change professionals wanting to find out more about this evolving and dynamic discipline. It bridges the gap between theory and practice, enabling the innovative design of customer-centric services that meet customer needs, from the first interaction to the final outcome.
Service Design
A practical guide to creating customer centric services
Free UK delivery on this item.
This brand new item is available with free UK delivery using Royal Mail tracked services.
Please note: the price advertised is as low as we can go \u2014 we do not accept or respond to of;
Price now:
From
ÂŁ30.85
To
ÂŁ36.85
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Product Description
Delivering great service is no longer optional, it\u2019s essential. This practical guide unlocks the power of service design and equips service designers with proven frameworks and techniques that enable the co-creation of customer-centric services. This book features an extensive, illustrative case study to support service design practice.
Service Design is THE guide for service designers, business leaders and digital change professionals wanting to find out more about this evolving and dynamic discipline. It bridges the gap between theory and practice, enabling the innovative design of customer-centric services that meet customer needs, from the first interaction to the final outcome.
Service Design
A practical guide to creating customer centric services
Free UK delivery on this item.
This brand new item is available with free UK delivery using Royal Mail tracked services.
Please note: the price advertised is as low as we can go \u2014 we do not accept or respond to of;
Product Specifications
General | |
|---|---|
format | trade paperback |
Language | english |
type | textbook |
Brand | BCS Learning & Development Limited |
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